Office 365 ProPlus benefit with NYC Dept of Education eligibility issues

Regardless of news and hype, pretty much every posting coming from NYC school educators seems to indicate that their required email address is invalid  “We can't sign you up right now because we can't verify your school is on our list of eligible institutions. Check back in a few days to see if your school is eligible...”

On February 11, 2015, Anthony Salcito (Vice President, Worldwide Public Sector Education, Microsoft) announced that all NYC 1.1 million students and teachers were now able to access Office 365 freely through the partnership announced by City Council Speaker Melissa Mark-Viverito - 

 Today, 1.1 million students in the New York City Public Schools are taking a significant step forward in their educations and will now have free access to the productivity powerhouse that is Office 365.In collaboration with the City Council, the New York City Department of Education is making the Office 365 ProPlus benefit available to all teachers and students – at no cost – providing them with up to five downloads of the latest versions of Microsoft Word, Excel, PowerPoint, OneNote, Outlook, Access and Publisher, along with anywhere, anytime access to OneDrive cloud storage. Students and teachers can also download Office to 5 additional mobile devices (smartphones or tablets).

What is the process for activating and registering for Office 365? I am the School Librarian and the admin on our website. I would like to use my portal to add a link through which teachers and students can sign up and access Office 365.

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Hello Dan,

Welcome to Microsoft Community and thank you for posting your query.

You may have to get in touch with your business admin or contact the commerce team by following the step below.

http://commerce.microsoft.com/help

In the help page, under Getting help click on Contact Customer Support. Select a Product, Problem type and Category.  Then either click on Call Me or Start chat for more help on this issue.

Thank you.

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I had the same experience as @dancooked.  Furthermore, I tried my son's email account that he was given by his NYC public school and result was the same.  I called Microsoft and spoke to multiple reps, none of them were even remotely familiar with this offer.  Looks like in Microsoft one hand "licenses and support" does not know what other hand "marketing" does or signs.

Furthermore, I purchased Surface Pro 3 for my son to do the school work.  After a month Office 365 license expired and I do not know who to contact.  My son asked people in his school and they did not hear anything about this offer.

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Hello,

Welcome to Microsoft Community and thank you for posting your query.

I understand how difficult it is if things does not work as expected.

You may contact the commerce team by following the step below and check if they could help you with the account issue.

http://commerce.microsoft.com/help

In the help page, under Getting help click on Contact Customer Support. Select a Product, Problem type and Category.  Then either click on Call Me or Start chat for more help on this issue.

Thank you.

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Hi -

I contacted them twice with the same results.  Next time when you are trying to redirect someone check if your suggestion makes sense. 

This is the problem that I mentioned above that Microsoft rather use customer support to redirect into "black hole" instead of helping people out.

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Have you had any luck? I am having trouble verifying my credentials as a NYC school teacher.

Thanks!

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Hello Danny,

 

Welcome to Microsoft Community and thank you for posting your query.

 

You may contact the commerce team by following the step below and check if they could help you with the account issue.

http://commerce.microsoft.com/help

In the help page, under Getting help click on Contact Customer Support. Select a Product, Problem type and Category.  Then either click on Call Me or Start chat for more help on this issue.

 

Thank you.

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Sign up for an ICIS card, membership is a qualifying criteria for MS University

https://www.isic.org/contact/

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I finally figure it out what is going on.  After discussing with my son's school principal and MS rep.  So, here is a small story:

MS Rep referred me to speak to school.  I called school and they said that they do not have any knowledge of the program. So, I  contacted NYC Dept. of Ed..  After that email school called me in panic, how do I know anybody in DOE? I explained about my research and they said that they will speak to DOE on my behalf.  Couple of days past by and I received a phone call from school that they will not be interested in the program.

In conclusion, I can tell you that MS sold Office 365 licences to DOE for very cheap price.  However, DOE is asking for license money back using school budget. Since, NYC schools short on the budget already they do not want to use the program. So, this is all a farce.

I hope it help understand the situation.  Nothing is FREE :(

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Incredible. Simply incredible. So there's no deal? We don't have access to all of these MS Office products, as NYC school teachers? Mind boggling. 

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That is what I understand.  So, unless school will be willing to pay you are out of luck.  Politics at it's best!!!!!

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Last updated August 18, 2020 Views 6,285 Applies to: