Office 365 - Office does not remember my log in

I am using office 365 / Office 2016.  When I re-start the computer, Office seems to forget my log-in and color scheme selection. 

It just started doing this randomly about a week ago.  I know it was not due to an update since I have automatic updating disabled.

Is there a way to force Office to remember my log-in and account?

Answer
Answer

Hi JGreg7,

Sorry for the late response.

For this issue, you could try do this and see if it works for you:

To remove the user credentials from Credential Manager:

1.    Click Start > Control Panel > User Accounts > Credential Manager.

Note: iView by is set to Category, click user accounts first, and then click Credential Manager.

2.    Select the Windows Credentials option. Locate the set of credentials that has either Outlook or Microsoft Office in the name and then expand the corresponding folder.

3.    Then click Remove from Vault (depending on which version of Windows you are running).

       4. Repeat step 3 for any additional sets of credentials that have the word Outlook or Microsoft Office in the name.

After that, try to restart your computer and login again to see your login information could be remembered in the future. 

Kind Regards,

George

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Last updated May 15, 2024 Views 2,285 Applies to: