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Office 365 - How do I remove old license in Office 365?

I use Office 365 on my home computer using the license from the company I work for (allowed use).

Recently, the company merged with another and everyone received new e-mail addresses for the new company.  I signed into the MS office programs with my new credentials and everything worked fine… until recently. 

Now, every time I start an office program, it defaults to the old user e-mail address and says I have no subscription.  The solution is to simply change user and sign in again.  However, now I have to do that every time I start an office program.

This issue just started randomly this week after working fine for about a year.

Any idea how to remove the old user account so that the new one is the only one?

Hi Greg,

 

To remove the current product key, you can follow the steps below:

 

1. Sign out of the Office applications and close all of them.

2. Windows key + R  -> type cmd to open the command prompt window

3. Input the following command:

cd C:\Program Files (x86)\Microsoft Office\Office16. If you can't find the path, type cd C:\Program Files\Microsoft Office\Office16  

cscript ospp.vbs /dstatus

cscript ospp.vbs /unpkey:xxxxx (copy the last five digits of the product key)

4. Restart computer and reactivate Office.

 

For more information, you can refer to this article: Reset Office 365 ProPlus activation state.

 

Regards,

Tisky

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Last updated May 14, 2024 Views 44,237 Applies to: