Office 365 home won't let me sign in

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When I try to login to word, or any office 365 app this is what happens. Everything was working 2 days ago, that was the last time I used Word. Tonite when I tried to make some changes to a word file on my one drive this started happening. I wasn't able to login to any app on my laptop, tablet and phone. My tablet and phone have been fixed by uninstalling, restarting and installing everything. That hasn't worked on my laptop. I've done it twice and updated after installation but I still get the same error. i can log into onedrive, but not access, publisher, onenote, word or excel. What can I do to fix this?

If you can log in to OneDrive, download the file to the local drive and then open it from there.
Hope this helps,
Doug Robbins - MVP Office Apps & Services (Word)
dougrobbinsmvp@gmail.com

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I tried what you said to do, but I cant sign into onedrive or word(don't know about publisher, or excel.) have never used them.  This is happening on the desk computer and laptop. Hope you can help as I use word every day. Thank you.

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Thanks for the advice! I know i  can edit it that way. I'm trying to fix the login/sync issue tho.The problem is that I can't login from word so the automatic sync doesn't work. I cant log in to any of the office programs it keeps giving me that error. So i keep getting error messages that it can't sync.

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paid for office initially word ran now will not run cant get excel or any program to run 

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Last updated April 13, 2025 Views 2,786 Applies to: