I have a brand new Lenovo laptop, win10 pro 1803 fully upto date
from my 0ffice 365 sub, I have downloaded office and installed it no problem, but when it comes to activating it I choose sign in put in the email address and password, it then ask if I want to use this account everywhere on your device, I then click yes its asks for my password again, which I put in and then it says.
Something went wrong.
Your computer's Trusted Platform Module has malfunctioned. if this error persists, contact your system admin with error code 80090034.
server message Encryption failed.
I know the TPM chip works, I have reset the TPM chip, I have bitlockered the HDD and the security key for that is stored on the tpm chip..
I have tried Microsofts how to's on trouble shooting including running sfc and going through the unlicensed product and activation errors in office, ive tried running the support and recovery assistant for office 365 errors.
ive uninstalled office completely and reinstalled.
still have the same problem.
can anyone help???