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Office 365 (2016 apps) error activating license on shared computer installation

hi,

i've installed office 365 with 2016 apps in a citrix environment using the shared computer licensing oprion. when any user try to open any office 365 app for the first time in that particular windows session, a warning appears telling me that the system cannot verify the license currently installed as in the following box:

if i click ok button, the box disappears and i can use the application without any problem or any warning about the license. any other new application opening in the same windows session comes up without the license warning.

how can we solve this annoying problem?

best regards

stefano

Hi Stefano,

We have received some users’ reports about the issue. Now we need some information from your side so that we can escalate this issue to our related team to cope with it. You can provide the information in the private message I have sent to you via https://community.office365.com/user/conversations directly.

For the status of the issue, please keep close eyes on https://community.office365.com/en-us/f/156/t/438828. We will update there in time if there are some updates on the issue.

Regards,
Allan

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Question Info

Last updated October 1, 2021 Views 168 Applies to: