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Office 2019 Home & Business activation with work account

Hello,

in our company we've used Office 365 so far. 

With new pc coming into office, we have decided to buy a single Office 2019 license for it. 

So I have a license key for Office 2019 Home & business.

So following activation instructions, I visited setup.office.com and tried to sign in with my microsoft work account (which I used for managing Office 365 subscription), however the site says it doesn't exist. When I try to create new one - the same email, it say it DOES already exist. So I'm trapped. 

I have tried to use another company email (same domain), doesn't work either.

Can, please, someone help me, how can I activate Office 2019 with my work account ?

Thank you

Hi Martin,

I suggest following the instructions provided on these Microsoft articles. If you're finished performing them, I suggest contacting our Microsoft Contact Support team to assist you with the concern.

  1. Download and install or reinstall Office 365 or Office 2019 on a PC or Mac
  2. Troubleshoot installing Office

Let us know how it goes.

Bob

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Last updated March 26, 2024 Views 871 Applies to: