Protect Yourself From Tech Support Scams
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March 13, 2020
Protect Yourself From Tech Support Scams
Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary technical support services. You can help protect yourself from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee and
that the phone number is an
official Microsoft global customer service number.
I had the same problem with Excel 2016. A day or so later, I experienced a hard drive failure. Hopefully for you, those problems weren't related! After replacing the drive, reloading Windows, and then reloading Office, the problem disappeared. However,
I have a similar problem with my PC at home. There, the PC does not seem to recognize that Excel 2016 is even there. I can open Excel, and I can open a file with it (but not by double-clicking). When I try to associate .xls and similar files with Excel, Excel
isn't even a choice on the list of programs. And even after opening a spreadsheet and editing it with Excel, when it's closed it still does not display an Excel icon beside it. Again, it's like Windows does not even know the program is there, although it
is listed in the Start menu. Very odd, and I suspect it's not going to get fixed without reinstalling Office once again, and probably losing toolbar tweaks and other personalization in the process.
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I have not tried that yet, but will this evening when I return to my home PC. I wasn't aware of that feature until reading some posts here - honestly, I've had very, very few problems with Office over the years, so I haven't had many problems to "repair."
And that's good to know that my personalization can survive a reload of Office. Thanks for your input and help!
Troy
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Like PDW911, I was also able to use the Quick Repair tool, found in the Control Panel, to repair the installation. Worked like a charm! Note to readers that you must go to the same screen you would use to uninstall a program, highlight Microsoft Office,
and choose "Change" rather than Uninstall. Then you'll get the option to repair the installation. Thanks for your help HansV!
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