Office 2016 Pro Became 365 After Installation.

My new PC came with Office 365 trial pre-installed. I uninstalled 365 completely and installed the Office 2016 Pro I purchased.

After installation, when opened it became Office 365 on its own. 

I tried reinstalling Office 2016 Pro a few times and it is still the same.

I even factory reset PC, remove Office 365 and reinstall Office Pro and it still the same.

Office 365 just do not want to go away!!!!

Hi Chang,

I'd need to know more about the issue you are experiencing with installing Office 2016. Kindly answer the following questions: 

  • What version and edition of Windows is installed on your PC?
  • Have you associated the product key of your Office Pro 2016 to your Microsoft account?

To further troubleshoot this concern, perform the steps provided in this link, and then don't forget to restart your computer to completely uninstall Office. Install Office Pro 2016 and then check if the correct version of Office is installed by performing the steps here.

Looking forward to your response.

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Hi Chang,

I'd need to know more about the issue you are experiencing with installing Office 2016. Kindly answer the following questions: 

  • What version and edition of Windows is installed on your PC?
  • Have you associated the product key of your Office Pro 2016 to your Microsoft account?

To further troubleshoot this concern, perform the steps provided in this link, and then don't forget to restart your computer to completely uninstall Office. Install Office Pro 2016 and then check if the correct version of Office is installed by performing the steps here.

Looking forward to your response.

Hi Darlen,

Many thanks for your prompt response.

  • My PC has Windows 10 64 bit installed. It was newly purchased.
  • I have signed in to my MS account and inserted the product key when I installed Office. I subsequently login to my MS Account and cannot see any Office listed there. Should it be listed in my account if I signed in?
  • I have performed the steps in the link you provided and reinstalled the Office and it was the same.
  • I checked the version of office in the steps you gave, and it indicated Microsoft Office Pro Plus 2016 version.
  • It looks like I may have the correct version. However, when I open any application second or subsequent starts, the start up screen showed 365 version. But not on the first start after installation. Please see screen shots below. That's way I was a bit skeptical. How did this happen? 
  • Please clarify.

Thanks again and Best regards.

Philip

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In add remove dialogue, is there any entry for Office 365 or Office Store Apps/Components, if so uninstall them.

 

If Office 2016 was previously installed on an old PC you cannot use the Office Key to install, you log on to the MS Account used in the original install to remove that install, if you can, before installing on the new PC - If you cannot remove the old install, you have to call support for them to remove/disable it so you can then install

Contributor since 2006
Currently win11 Pro & O365 Bus, multiple devices

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Thanks.

Where and what is add/remove dialogue? 

My PC was newly purchased. My Office 2016 Pro is also new and migrated from an old PC.

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Programs & Features>Add/Remove dialogue

Find via a Cortana search box

Contributor since 2006
Currently win11 Pro & O365 Bus, multiple devices

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Last updated October 5, 2021 Views 416 Applies to: