Office 2016 crashing after activating

When I start any Office 2016 app (Word, PowerPoint, Excel. etc) I get a pop-up that crashes the apps after I hit "accept." If close with the X the app just closes.

This is after activating using the Preview Product Key: NKGG6-WBPCC-HXWMY-6DQGJ-CPQVG

I have tried the repair, offline and online, and even uninstalled and reinstalled from scratch and this happens after activating with the product key.

I am installing this under Windows 10 Insider Preview 10158 if that makes a difference.

Here is a copy of one of the problem reports from the crash:

Description
Faulting Application Path: C:\Program Files (x86)\Microsoft Office\root\Office16\POWERPNT.EXE

Problem signature
Problem Event Name: APPCRASH
Application Name: POWERPNT.EXE
Application Version: 16.0.4201.1006
Application Timestamp: 558553ba
Fault Module Name: mso30win32client.dll
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 55855204
Exception Code: c0000005
Exception Offset: 001573f3
OS Version: 10.0.10158.2.0.0.768.101
Locale ID: 1033

Extra information about the problem
Bucket ID: 09db01590fc4d26a0bcb5954dcbe9024 (107423205334)

Answer
Answer

Hello,

Thank you for posting on Microsoft Community.

This issue description and the error message included in your post suggests that the issue is being caused due to some stubborn remnants of Office 2016.

In order to resolve this issue we will remove all remnants of Office 2016 completely and then try re-install Office 2016.

Follow the steps as per the following Microsoft Answers thread to remove Office 2016 remnants.

http://answers.microsoft.com/en-us/office/forum/office_2016_preview-office_install/office-2016-will-not-install/a7a97340-3517-4183-8d0d-bd286041b702

Note: the error mentioned on the above Microsoft Answers thread is different to your error, the suggested resolution should work for uninstalling Office 2016 remnants from your computer.

Once uninstalled make sure to restart your computer and try re-installing Office 2016 again. Check if you are able to activate Office 2016.

Hope the above information helps.

Thank you.

3 people found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

 
 

Question Info


Last updated August 22, 2020 Views 12,484 Applies to: