Hello,
1. How and which was Office 2013 suite is purchased?
2. Is the download and installation is complete?
3. If so, how did you activate the product?
Based on the mode of purchase, you may refer to the article below on how to install Office 2013:
http://office.microsoft.com/en-ca/support/find-your-product-key-for-office-2013-HA102830243.aspx
Reply with required details and we would be happy to assist.
Thank you.