Now you have to distinguish between a "retail" license and a "Product Key Card" / "PKC" license.
The Retail license had a list price of US$139, while the Product Key Card was US$10-20 less than that.
If you have a Retail license, you have the right to transfer it to the new computer. If you have the PKC, then you are out of luck. Part of the reason it is cheaper is that it is disposable. It is permanently tied to the first computer it is installed on. When
that computer is sold or dies, the Office PKC license goes with it.
Assuming you have a retail license the process you have to follow is this:
- Uninstall Office 2013 from current computer
- Install on new computer
- use same product key when prompted to do internet activation
If you are lucky, the internet activation will complete, but most likely it will not. In that case you will have to do a phone activation. When you phone in, don't reply to the initial prompts (you'll just get the same error). Eventually you will be given
the option to talk to a live service rep. Explain that you are transferring a retail license to a new computer. They should allow the activation to go through.
Phone Activation Process in Photos Win XP-7 Office 2003-2010
http://support.microsoft.com/kb/950929
NOTE: you can find links to the specific activation instruction for Office or Windows in hyperlinks at the bottom of the article
If the activation process fails, you can change the activation process to telephone and call the number it provides you. Do not enter anything until the phone system offers you the option to talk to a live service rep. Explain the problem
to them. You are transferring the installation from a “dead” computer, or you are getting an invalid product key and would like to know the exact reason
Microsoft Activation Centers Worldwide Telephone Numbers
http://www.microsoft.com/licensing/existing-customers/activation-centers.aspx
How to contact a Microsoft Product Activation Center by telephone -
http://support.microsoft.com/kb/950929
Manually invoke Activation applet to get phone number
·
Click Start, or invoke Run dialog using <WIN
> +< R>
·
in the Run Box type slui.exe 4 (you need to include the “4” to get to the right spot)
·
Select the appropriate location for an activation centre near you and call them. Except on weekends.
Activation and Registration info, phone numbers and links
http://support.microsoft.com/kb/326851
Telephone activation might take longer than activation through the Internet. You should be at your computer when you call, and you should have your software Product Key available.
1.
In the Activation Wizard,
select the country/region where you reside and where you plan to use the product .
- The wizard provides one or more telephone numbers appropriate for your selection. Use the number provided on your Activation Wizard screen to call the Microsoft Activation Center.
2.
Call the Activation Center .
2.
The customer service representative asks you for your installation ID (displayed on your screen) and other relevant information. After your installation ID is verified, you receive a confirmation ID.
1.
In the Activation Wizard,
type the confirmation ID in the spaces provided at the bottom of the screen, and then
press ENTER .
- Notes
Telephone activation is not available for Trial and Subscription versions.
Use Activation Wizard to get the “Installation ID” required by Phone and Chat Help lines
do the activation method below:
·
Open Word application.
·
Click on the round Office button in the upper left corner of the screen.
·
Select "Word Options" at the bottom of the menu.
·
Select "Resources" from the left menu.
·
Click "Activate" on the right side
·
Select "I want to activate the software over the Internet" and click "Next". This will usually complete successfully and activate the software.
·
If you were unable to automatically activate over the Internet, you may select "I want to activate the software by telephone" and click "Next."
The Microsoft Activation Wizard will show you three steps:
Step 1:
Select your location
Step 2:
Installation ID (This will be required by the chat/phone support team from you for activation. Please provide it to them immediately)
Step 3:
Confirmation ID (This will be provided by the support to you that you need to enter from boxes A to H to proceed with the activation. You may click on Next after entering the ID to complete the activation.
