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A. User

New email notification for Shared Mailboxes

Hi All,

I have someone who manages a shared mailbox. They have "Full Access" & "Send As" delegation over the shared mailbox.

When a new email comes in, no notification pops up for the shared mailbox, similar to when an email comes in for their mailbox.

Can someone confirm if there is a fix or workaround for this so the user can get notifications for both their own mailbox and the shared mailbox?

Thanks,
Juan

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Replies (3)

Roma26

Independent Advisor

I be live you can create transport rules to get the notifications

Volunteer, No Microsoft Agent.
Feel free to pick a rate if your question is resolved.

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Diane Poremsky [ M365 MVP ]

Independent Advisor

>>
When a new email comes in, no notification pops up for the shared mailbox, similar to when an email comes in for their mailbox.
>>

This is 'expected behavior' for shared mailboxes- you'd need to add it as an account, not a shared mailbox, to get notifications. You could use macros to watch the inbox and alert you when a new message arrived.

Or, open the shared box as an account, either in OWA or Outlook and set up a rule - but it needs to be a server side rule to work when opened as a shared mailbox. Display a desktop alert is client-side and probably won't work. :(

--
Diane Poremsky
M365 MVP, specializing in Outlook, Exchange, and Microsoft 365 apps.

2 people found this reply helpful

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Carlos Huang MSFT

Hi Juan,

If you still have any questions, please feel free to post back.

Regards,

Carlos

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Question Info

Last updated April 12, 2024 Views 9,717 Applies to:

New email notification for Shared Mailboxes

Replies (3) 

Question Info

Replies (3)