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My Onedrive is saying it's full even though there is a lot of space.

My onedrive account is telling me tonight it can't synchronise as there is no space. I've performed "Free up space" on both my onedrive and sharepoint folder and it's still saying it's full. 

I have 2 users and when I click "Free up space" it's showing me I have ample of space available. Screen shot below. 

Any ideas on how to fix appreciate. 

I've just gone into my sharepoint settings where this is showing up but I can't see how to increase it. 

My email linked to these account is *** Email address is removed for privacy *** not the email I've signed into this forum using for some reason. 

Help!!!!

PII is masked by Forum Moderator

Answer
Answer

Hi,

Welcome to community forum.

Generally, the storage limit of the site collections is up to 25 TB per site collection or group if you use the Automatic mode in Settings in SharePoint Online. However, you can manually set the storage limit in Settings in the SharePoint admin center via the steps in the article.

For your reference: SharePoint Online Limits

Please check if you manually set the storage limit of the site. If yes, I suggest you change the storage limit to see the result. For your reference: Manage site collection storage limits

If we misunderstand your scenario or you need further assistance, please feel free to post back at your convenience and we will continue to communicate with you.

Best Regards,

Sandro

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Question Info

Last updated September 30, 2021 Views 146 Applies to: