MS window comes up in Arabic. Why? How can I make it come up in English?

I assume it's a software update window, as it comes up after I click the 'update' button on MS software (all 365 apps). I am in the UK (region is UK in settings) and my language is set to UK English. Why is the window coming up in Arabic, and how can I stop it from happening?

I'm on a brand new MS Surface Laptop and Windows 10.

Hi RunnerBeanGD,

 

Sorry for the trouble caused at your end.

 

As you mentioned the Office Update window appears in Arabic language, we would like to convey that one of the possible reasons for this kind of scenario is Arabic language is set as Preferred at Office display language in Office applications. So, we would like you double confirm whether there is an Office Language packed installed, follow the below steps to check it:

 

Open the Control Panel> Programs> Programs and Features> And check whether there is any program Microsoft Office (Business or ProPlus) - ar -sa

If yes, we suggest you uninstall it by giving right click and select uninstall.

 

If there is no any language pack installed, we suggest you Online Repair your Office applications and check the outcome.

 

If the problem persists, can you please provide the screenshot of your Office Account page for moving further? (Open any Office application> Account)

 

Note: Please mask the email address and tenant name to protect your privacy.

 

Appreciate your understanding.

 

Best Regards,

Chitrahaas

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Thanks Chitrahaas,

I have found MS Office ar - sa in Apps & Features. It doesn't say Business or ProPlus, but I do have Office for business so maybe it is without stating it? Should I uninstall?

N.B. I do have MS Office en - us ProPlus in there.

Also, I do need to be able to use Arabic characters in Office, even though I can't read Arabic. If I uninstall, will I still be able to use Arabic?

Best

Gemma

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Hi Gemma,

 

Apologies for delay in response as I was out of office due to weekend and thanks for confirmation about the product in Control Panel.

 

As you can MS Office ar-sa in Apps & features, I guess this should be the product installed from the Office subscription Office 365 Home, because when you install the Office from subscription Office 365 Enterprise, your product information will be Microsoft Office ProPlus and same as installing Office from subscription Office 365 Home, product information will be Microsoft Office.

 

And as you said you need to use the Arabic characters in Office then don’t uninstall Arabic language, but you need to make sure the settings in the Office applications are like below:

If the settings are like same is in above screenshot, then uninstall the Arabic language and check whether the Office display language is in English. If yes, then you can access your portal to install the Arabic Language for use of it.

 

Any further help, please feel free to contact us and appreciate your patience.

 

Best Regards,
Chitrahaas

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Hi Chitrahaas,

Is this what you mean, screen shots below?

I can't see where else to get to settings for Office 365 other than the online interface, and the places in the screen shots are the only ones I could find on there.

Many thanks

Gemma

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Hi Gemma,

Apologies for not providing the steps to find the settings in my screenshot. To check the settings in my screenshot, you need to open the Office application> File> Options> Language> Under Office display language.

If the Office display language is in Arabic when you open them, please let me know I will make a video for you to set back it to English.

Best Regards,
Chitrahaas

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My difficulty is how to open the Office application. This screen shot shows the interface when I go from the Windows start menu >> Office App >> Open. I can't see a 'file' option.

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Hi Gemma,

 

You’re trying the steps in browser and steps I referred are in Office applications on desktop. I recorded a video for you, where you can refer to it and check the settings. Click on this link to download the video.

 

You can feel free to post back to us for any help required.

 

Appreciate your patience.

 

Best Regards,
Chitrahaas

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Hi Gemma,

Please let us know if you need any help.

Thanks,

Chitrahaas

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Hi Chitrahaas,

The problem was I was trying to open Office as instructed but needed to be opening each app in the Office suite, e.g. Word.

I just followed your video (thank you), and found the bit you meant. It did not look the same as yours. I have attached an image of what I saw to start with, then changed the display language (bottom left box) and have attached an image of the interface after that change. I won't know if it's worked until the next time I get the 'update?' box coming up.

All best

Gemma

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Hi Gemma,

 

Thanks for sharing the screenshots and apologies for delay in response as I was out of office due to weekend.

 

From the screenshots provided by you, your Office applications display language is set to English and as your Office applications language is in English but updating your Office applications display in Arabic.

 

Given situation, as your Office application settings are correct and encountering strange behavior, please try to Online repairing Office applications. Follow this article: Repair an Office application.

 

If still problem persists, remove MS Office ar-sa and restart your PC to check the behavior. (Note: We can re-install it once the problem is sorted out)

 

Appreciate your patience.

 

Best Regards,
Chitrahaas

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Last updated April 20, 2020 Views 433 Applies to: