MS Teams - microphone not working

Hi everyone,

I've been having issues with the MS Teams desktop app since I updated to Mac Mojave last November. When in a call, my camera and speakers work, but my microphone doesn't work (either the internal Mac or any external headset).

I'm using Mac Mojave 10.14 and MS Teams 1.1.00.31953 (updated on 10/12/2018).

Any other communication platform (Skype, WebEx, etc) work.

Thank you for your help.

Carlos

 

Question Info


Last updated September 16, 2019 Views 4,899 Applies to:

Hello Carlos,

From your description, since you mentioned that the microphone doesn't work in both internal Mac and any external headset, this is more likely related to your Mac settings. Please make sure Teams has permission to use the microphone. You can go to System Preferences > Security and Privacy > under the Privacy tab > Microphone and check if Teams has the permission.

If yes, you can try unchecking it and reboot your Mac, then enable it to see if it can help.

If the problem persists, I would suggest you reinstall Teams and check the results. Besides, may I know if this problem happens to all callings and meetings in Teams?

Best Regards,

Sylvie

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Hello Carlos,

We haven’t heard back from you. Have you checked if the above reply was helpful?

Best Regards,

Sylvie
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