Mover.io Can't Log In & Start Application

Hi Jerry,

Thanks for posting in the community. We are happy to help you.

Per your description, I assume that you are using the Mover Transfer Wizard to transfer files (stored in your education account's OneDrive) to your personal OneDrive.

If so, I have tested it on my end and can reproduce the same situation. This is abnormal and is most likely caused by the server.

In this case, we will report the problem on our end. Also, I recommend you report the problem to your tenant admin or IT team and ask them to raise a support ticket via Microsoft 365 Admin Center> Support> Help & support. That support team there will have the correct channel and resources to help you investigate more and contact the Development team to speed up the troubleshooting process.

Sorry for the inconvenience that happened to you. Appreciate your patience and understanding.

Sincerely,

George | Microsoft Community Moderator 

The same problem I meet in 28 Aug.

And how can I choose it when I send support request?

I have posted on this Community, sent request and communicate with Engineer.

However, nobody give me a answer.

Hi George,

Did you have any luck internally making the contact to the Mover.io guys, I hope so. I experience the same problem and have also a ticket running. I tried to contact the 365admin people, but that contact in EU appears to be only for business contact and I am personal user.

I have some further screen information that comes up when you quickly click through, before it kicks you out of the sign in.

When this pop-up appears:https://api.mover.io/v2/connectors/OneDrive/undefined

it states:

RAW DATA:

{"error":{"code":"routeNotFound","message":"No route found for \"GET https:\/\/api.mover.io\/connectors\/OneDrive\/undefined\" (from \"https:\/\/api.mover.io\/v2\/connectors\/OneDrive\/auth?side=source&locationSupported=true\")"}}

JSON:

Response Headers

Request headers

I'm having the same issue...the Mover Sign In page will log me in for a couple of seconds, and I can see the "Select Source" and "Select Destination" page for only a couple of seconds, then it kicks me back to the login page again.

This is very frustrating, and I need to be able to move all my files from one Personal account to another before my OneDrive gets deleted from the account I'm moving files from. I don't need two accounts at the same time, in other words.

Thank you for any help!!

The same

Same problem, can't log in.

I'll try to send email to *** Email address is removed for privacy *** (support mover io), and fail :

SA2PEPF0000224C.mail.protection.outlook.com produjo este error:
Recipient address rejected: Access denied. [SA2PEPF0000224C.namprd00.prod.outlook.com 2024-09-02T09:15:43.884Z 08DCCAF49C9B3858]

Información de diagnóstico para los administradores:

Generando servidor: IA3PR04MB9330.namprd04.prod.outlook.com

*** Email address is removed for privacy ***
SA2PEPF0000224C.mail.protection.outlook.com
Remote server returned '550 5.4.1 Recipient address rejected: Access denied. [SA2PEPF0000224C.namprd00.prod.outlook.com 2024-09-02T09:15:43.884Z 08DCCAF49C9B3858]'

Encabezados de mensajes originales:

ARC-Seal: i=1; a=rsa-sha256; s=arcselector10001; d=microsoft.com; cv=none;
 b=EDkGPr5q4fdHxJs7VZx48QokFcBOtJ5O/Z+hwn2FZcrit8Z9X4Xmc7CjtxszNoBXs2hGPm55w7YkiO+Zpn7Q4i7r4dpNQRAzXkhsVxkSD5G9MG/QFI87mlwXBIbFlh8hYa93ecLG0HLKycO1NIVed5yuS1odXxHS0FJiEQYeewm61Xlywqe3zgeMvhQ1SPwaq34amMm/+RrYK5pOpkKnqtQRne8FL/1EUwsFJ/7OaQoJ0JGyIpqI5OQI2LiWymSuUoK7lQPAr0fUCeQo0ocfGsseewnC9yRegvVNEY83n/KR/NiqaNLOxC6ecrZI/Yk6EifFqKQTaarpolONF1nX0Q==
ARC-Message-Signature: i=1; a=rsa-sha256; c=relaxed/relaxed; d=microsoft.com;
 s=arcselector10001;
 h=From:Date:Subject:Message-ID:Content-Type:MIME-Version:X-MS-Exchange-AntiSpam-MessageData-ChunkCount:X-MS-Exchange-AntiSpam-MessageData-0:X-MS-Exchange-AntiSpam-MessageData-1;
 bh=4os5Dwhsbm/jO9+vCnV4arEnXOw4Yi872MA7CAztmbI=;
 b=je/gbFvV9o/QwmscnloEmM0es8eMgPS5Dr/no4YhM/FrjNTGfnDjw5J8xiV85icAhgODkF0WtTuRaDap88dYBLDnWOmgaUUvd3O4hFGYFkQL0YT9H1YNmVyMOpMUO2V/kkjqZ+3pf/OGoSNw1YKvX/1tgqqfKRUHVjLUB9k94lGb90wfvjJvX9d0Ve/OH6TzPyDHz1DZ2eK546W7xrasgqWp9TYtsnRzHTxRkH0n08vOBDQx69fi72q7EwB7SH6JohZPtIpLfhpW41mm+Y0MIC6DqYQZSshdgXiEusiozJN7n8dxKZQPgRD2HeJvlY/lPECQhamf4QLrImVkanNqqg==
ARC-Authentication-Results: i=1; mx.microsoft.com 1; spf=none; dmarc=none;
 dkim=none; arc=none
DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=outlook.com;
 s=selector1;
 h=From:Date:Subject:Message-ID:Content-Type:MIME-Version:X-MS-Exchange-SenderADCheck;
 bh=4os5Dwhsbm/jO9+vCnV4arEnXOw4Yi872MA7CAztmbI=;
 b=Cy2hR9i6pPRSbI3BVILYGqtKFDM7yvCFk8C78LxVsGmOWJbYGXcvlQ/JYpHoj8665FG+w8MC+0BoJIP2/X4SZfMUv3w5XiJGV2b2Rec0/KfmXkyNk7wUnN1w/yDNzwgLi1245tsAbZg/THHfhntRFckn2ygRzr14fOFfY+/ExMftISmxH2I7b8cTDuSPfjGEKPsgL9jU8AvVNSJ/pFZui7+xc2FfSe8goxdn18rNKcVaAMgy2V5EA5eluMShLMqQBlMsCEDM/wjdZjsOC3emO6o+nFz++HLfAHxgsMunJo9WxuEpsmRiA4qKC6tFqm66SxpBpDkG51k4JEIwpRJ4LQ==
Received: from DM6PR04MB4443.namprd04.prod.outlook.com (2603:10b6:5:a5::24) by
 IA3PR04MB9330.namprd04.prod.outlook.com (2603:10b6:208:510::9) with Microsoft
 SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id
 15.20.7918.24; Mon, 2 Sep 2024 09:15:42 +0000
Received: from DM6PR04MB4443.namprd04.prod.outlook.com
 ([fe80::7971:1296:d852:1b4]) by DM6PR04MB4443.namprd04.prod.outlook.com
 ([fe80::7971:1296:d852:1b4%5]) with mapi id 15.20.7918.024; Mon, 2 Sep 2024
 09:15:42 +0000

I can't believe this

Mover is now retired for all Admin led migrations. The ability to migrate from Google Drive, Box, Dropbox, and Egnyte is fully integrated into Migration Manager. All FastTrack-led migrations have transitioned to Migration Manager. Migration Manager doesn't support the migration of Amazon S3 or Azure blob storage.

Use this instead: Migrate to Microsoft 365 - Migrate to Microsoft 365 | Microsoft Learn

RIP to Mover.io

As for students and public users Drag/Drop, Copy/Paste to your respective OneDrive.com that's all folks!!

Let me Know if you found this helpful!