Mouse/Pen from a Wacom Display

Hi, guys.

First, of all, sorry about my bad english...

I bought a Wacom interactive display to teach my online classes during this quarantine days. 

I decided to use OneNote for Windows 10, but when I get my pen close to the screen, the mouse arrow keeps appearing on it. I could notice that on OneNote 2016, that arrow desapears, and we can see only a little dot. Doesn't it happen on the Windows 10 version? If the answer is yes, how can I change this configuration? My biggest doubt is because when I move the mouse across the tools bar, the arrow desapears and the dot appears. But it doesn't happen on drawing area. I'm almost giving up using OneNote to use the AutoDesk SketchBook.

I apreciate if you can help this poor brazilian teacher. :)

Hi Luis,

We appreciate you raising this concern to our attention. We understand that you're having trouble with using Wacom Interactive display in OneNote for Windows 10. We'll do our best to you help you fix this.

This could be an issue with the touch input of your device. Let's try managing it by following these steps:

  1. Click on the Start menu.
  2. Select Settings.
  3. Choose Devices.
  4. Go to Pen & Windows Ink.
  5. Turn on Ignore touch input when I'm using my pen.

To notify us and have us get back to you, simply reply to this post.

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I tried, but it didn't work.

It look's like a bug from app's programation. Because the arrow appear where the dot should do. And the dot appears where the arrow should.

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Thank you for the update. Let's try resetting your OneNote for Windows 10 and check if the problem persists.

  1. Open Settings.
  2. Go to Apps.
  3. Under Apps & features, scroll down and click OneNote.
  4. Select Advanced options.
  5. Click Reset.

NOTE: Please backup your notes to avoid data loss.

Update us on the result.

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Didn't work too. I did it. I deleted an installed again too. But it keeps not working.

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Can you please send us a video of what's happening on your end so we can further investigate this. You may share it with us by creating a OneDrive link and forward it via Private Message.

Regards.

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Thank for providing the video. We truly appreciate it. This concern about the arrow cursor in OneNote for Windows 10 using Wacom Display is under investigation and we are coordinating with our Internal support team to get this addressed as soon as possible. We’ll let you know once we reach a resolution. Please standby.


Regards.

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Hi Luis,

Thank you for patiently waiting. We've received an update from our Internal Support team and they have advised to activate the Pen tool before using OneNote for Windows 10. Please select Draw tab and the pen tool that you want to use.

Let us know how it goes.

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Hi,

I'm having exactly the same problem. I have a Wacom One and in OneNote I can see a dot when I choose pens/colors and I see an arrow when drawing. None of the solutions described above seems to be working.

Regards,

Kamil

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Last updated June 25, 2020 Views 118 Applies to: