Mircosoft Excel 365 pro plus hangs all the time with task manager showing print driver host for application

Mircosoft Excel 365 pro plus hangs all the time with task manager showing print driver host for application

please i need help

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Hi Uchennaokafor,

Sorry for the inconvenience. To better understand the situation, I'd like to first confirm the following things:

1. Do you encounter the issue when you want to print some worksheets? Could you capture a screenshot for "task manager showing print driver host for application"?

2. Is the issue related to all worksheets or some specific ones?

3. Open Excel>File>Account>capture a screenshot for all info under Product Information. Please mask your account info in the screenshot.

4. Does Excel work well before? Did you run into this problem after some Office/Windows updating or software/add-in installation?

Best regards,

Tim

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Hi Uchennaokafor,

Sorry for the inconvenience. To better understand the situation, I'd like to first confirm the following things:

1. Do you encounter the issue when you want to print some worksheets? Could you capture a screenshot for "task manager showing print driver host for application"?

2. Is the issue related to all worksheets or some specific ones?

3. Open Excel>File>Account>capture a screenshot for all info under Product Information. Please mask your account info in the screenshot.

4. Does Excel work well before? Did you run into this problem after some Office/Windows updating or software/add-in installation?

Best regards,

Tim

Dear Tim,

this issue comes frequently when in use of microsoft excel. Started Experiencing this after upgrading to office 365 pro plus

I have updated the version of office 365 pro plus to latest Version 1806 (Build 10228.20134)

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Hi Uchennaokafor,

Please first try the following two options to see the outcome.

Option 1. Perform an online repair for the Office suite.

Option 2. Right-click Start button>Run>enter excel /safe>OK. Open Excel with safe mode, do the same operations as before with some files. See if Excel will hangs.

Regards,

Tim

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Hi Uchennaokafor,

Are there any updates? Does Excel work properly now?

Regards,

Tim

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thank you Tim for the follow up. i still experience this same issue but the frequency has reduced. What i am yet to do is to clean install Office 365 Pro Plus

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Hi Uchennaokafor,

Thanks for your updates.

If online repair and safe mode don't work and you choose to have a re-installation, you may try the following steps:

1. Use the easy fix tool (Option 2) mentioned in this article to remove the Office suite.

2. Restart your computer.

3. Access this page with your work/school account to download and install Office 365 ProPlus.

Let us know some updates when you have time. If the issue persists after re-installation, please share with us the following info:

1. Open Excel>File>Account>capture a screenshot for all info under Product Information. (Please mask your account info in the screenshot)

2. Capture a screenshot for "task manager showing print driver host for application". Will the issue related to printer?

Best regards,

Tim

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Hi Uchennaokafor,

Are there any updates? Does Excel work well now?

Regards,

Tim

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No i still face the same problem below

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Hi Uchennaokafor,

Print driver host for applications seems to be more related printing operation. When Excel hangs and you see it in task manager, are you performing some printing operations such as Print to PDF? Could you remember which specific operation will cause this problem?

Moreover, please try creating a new Windows account. Log into computer with this account. Check if there are some improvements.

Regards,

Tim

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this happens when am using the excel (ctrl F) not printing

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Last updated April 13, 2021 Views 9,976 Applies to: