I have been having the dialogue box with the error message relating to microsoft.Office365ServiceV2 on shutdown, and have removed the folder as suggested in a previous post

Now every time I save a word document as a pdf, I get an additional folder with an unrelated file name saved in the same location, eg:

Can someone advise on a remedy please. I have sent countless error messages to microsoft but no improvement for several months.


Question Info

Last updated November 23, 2019 Views 765 Applies to:

Hi Tony,

We suggest you try turning off add-ins in Office 2016 for Mac. Please follow the steps below:
1. Go to Tools > Templates and Add-ins.
2. In the Global Templates and Add-ins list, all installed add-ins that are running will show.
3. Check or select an add-in to edit, or turn it off by clicking the + or – option. Click OK when done.
4. Exit and restart the application.

If the Office application starts correctly, and the add-in you unchecked is causing the problem, we recommend you visit the company website for the add-in to find out if there’s an updated 64-bit version you can install. If there isn’t a newer version or you don’t need to use the add-in you can leave it unchecked.


Here is an article for your reference: Error messages after updating to Office for Mac 64-bit.




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