Microsoft Word crashes for MacOS Catalina 10.15.6 Word version 16.41

Hello.

I tried to open a protected document in Word and I forgot the password. I tried 5 times and each time was incorrect. 

Afterwards, I could not open any document, nor open a new one. The message that appears is Error report, and I try to restart, but each time it appears the same message. 

Below you will find the report message. 

What can I do? 

Thank you!

Microsoft Error Reporting log version: 2.0


Error Signature:

Exception: EXC_BAD_INSTRUCTION

ExceptionEnumString: 2

Exception Code: 0x00000001 (0x00007fff993b60c8)

Date/Time: 2020-08-18 18:57:41 +0000

Application Name: Microsoft Word

Application Bundle ID: com.microsoft.Word

Application Signature: MSWD

Application Bitness: x64

Application Version: 16.41.0.20081200

Crashed Module Name: CoreFoundation

Crashed Module Version: 6.9.0

Crashed Module Offset: 0x00000000000ffb57

Blame Module Name: MacPDFM

Blame Module Version: 1.0.0

UnsymbolicatedChecksum: 44E0D08453888CC13144978B30BDCAD8

Blame Module Offset: 0x00000000000167be

StackHash: d2e53246c2151eb7-dm_2_main

Application LCID: 2058

Extra app info: Reg=en Loc=0x080a

Build Type: Release

Crashed thread Stack Pointer: 0x_00007ffee9243ce0

Crashed thread: 0

uncaught ObjC exception, reason: *** +[NSString stringWithUTF8String:]: NULL cString



|

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.

Hello,

Please try updating Word to Version 16.41 (Build 20081701) and see if the issue continues after the update. To update, open Word and go to Help > Check for Updates.

Thanks,

Evan

1 person found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Thank you, Evan. Though, there are no pending updates, so the issue continues. 


Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

There were updates for other Office apps today but not Word. Is this being resolved soon still?

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Thanks! I have not solved it yet... 

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Hello all,

We are aware that some Insider Fast users were experiencing a crash when trying to launch Word on version 16.41 (Build 20081200). We were able to resolve this issue but we are still getting reports that users are still crashing on version 16.41 (Build 20081701). This is currently being investigated and will update the linked thread below when we have more information.


Thanks for your patience,
Evan

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

16.41.0.20081900 keeps crashing.

1 person found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

16.41.0.20081900 keeps crashing.

Same

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

16.41.0.20081900 keeps crashing.

Same

Same

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Same here. Version 16.41 (20081900) keeps crashing. 

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

This is a known issue. You can use Time Machine to restore the 16.39 version of Microsoft Word.app

You need to restore just Microsoft Word. Choose the Replace option. 

Use Time Machine to restore deleted files ... - Apple Support

 

You might want to go to the Help menu in Word and choose Check for Updates. Set AutoUpdate to manual so it doesn’t try to put 16.41 back in. Make a calendar reminder for yourself to set AutoUpdate back to manual a week from now.

 

After reverting, please use the Help menu in Word and choose the Feedback/Contact support option and explain that you had to revert because of the crash. This way Microsoft can track how many users were affected.

I am an unpaid volunteer and do not work for Microsoft. "Independent Advisors" work for contractors hired by Microsoft. "Microsoft Agents" work for Microsoft Support.

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.

 
 

Question Info


Last updated March 12, 2021 Views 644 Applies to: