Hi Tala K. AbuGhannam,
Thanks for posting in our forum. For your problem, I’d like to confirm what app you’re using now. If you’re using the Teams desktop client, I suggest you check if the issue exists in the Teams web app as well. You can access the web app
via this link: https://teams.microsoft.com/
In addition, please check if the Coexistence mode of Teams upgrade is set to Island. If not, you can try to set it to Island then restart your Teams and check if the issue persists. Here is an article for your reference:
https://docs.microsoft.com/en-us/MicrosoftTeams/setting-your-coexistence-and-upgrade-settings
If the issue persists, to better help you, I’d like to collect some detailed information as below for further investigation:
1.
How many users in your organization encountered this issue?
2.
Please provide us a screenshot of your Teams interface.
Best Regards,
Huni