Microsoft Outlook won't remember my password

Hi,

There are a few reasons why Outlook is not able to remember your password. For us to narrow it down, kindly answer the questions listed below:

• Are you using a Windows or a Mac computer?
• Which version of Outlook are you using?

We'll be waiting for your reply.

Hi,

I am using a Windows pc an Outlook 2013.

Thanks

I have what I think is the same, or a very similar problem.  This started a few days ago for no reason when opening outlook.  I can now cause the following dialogue to pop-up for example by downloading images in an email, or in fact, just opening an email that contains graphics. 

However, I don't like entering my password into dialogue boxes that pop up seemingly at random, so I hit Cancel, or close the window.  I then get an the following "need password" message at the bottom of the outlook window.

Simply clicking on this causes outlook to use its stored password, re-connect and synchronize without having to enter a password.  Once re-connected, I can "send-receive all" email without a problem.

Note I am using Windows10 and Outlook 2016, both fully up-to-date.

We appreciate the information that you have provided. To resolve this issue, we suggest that you refer to this link. In here, you'll see solutions to resolve issues with saving authentication credentials.

Give us an update on the result and we will be glad to assist you further.

I have not changed my Microsoft, or email password in some time.   My stored password is clearly being recognized, because I have never responded to this prompt with a password, but I am still connecting and receiving and sending email.

Regarding the link to "Outlook issues after connecting Outlook to Outlook.com" are you suggesting I set-up two step verification under "Repeated credential prompts in Outlook 2016 or Outlook 2013 for Outlook.com connected accounts [WORKAROUND]"?  I have never used two step authentication in the past.

If you've read the article that we have provided. One reason why this prompt keeps on appearing is that if you have connected your Outlook 2016 account with Outlook.com which is through a web browser. Did you setup your email account on Outlook.com?

Keep us posted and we will be glad to assist you further.

How are you meant to follow the instructions? :

Outlook 2013 The Prevent saving credentials for Basic Authentication policy setting is located in the Microsoft Outlook 2013\Account Settings\E-mail section of the Outlook 2013 Group Policy template. If this policy is enabled, the DisableBasicAuthSavedCreds value is written to the following Windows registry location on the workstation:

Is everything working now? Are you experiencing any other issues with your Outlook 2016?

Keep us posted and we will be glad to assist you further.