Microsoft Office Update for Mac Fast Insider Version 16.30

Hi Kent,

The only way to get insider fast builds is via AutoUpdate. The builds are not released with installers.

The first thing I would try is to install a new build of AutoUpdate. This has worked to fix this issue sometimes, but not always:

Boot to safe mode by holding the Shirt key down as you restart your Mac. Then, download, install and then run the latest version of AutoUpdate to update Office. If all goes well, do a regular restart.

https://go.microsoft.com/fwlink/p/?linkid=830196

Yep, nope. That is posted in someone else’s post from about a year ago. 

Again, this is consistently happening. The only time I get it to work is when I have to remove everything related to Office 365 when it’s in Insider Slow and Insider Fast. The resolution is no resolution. I respect and appreciate the help, but, this issue is ongoing to myself and others. Although it, the problem, maybe a covert way to use Apple Office or Google Office, both viable but not what I use for work.

Is there another solution that doesn’t cause me to rip my hair out? I like being an Office FAST and or SLOW insider. 

Please don’s ask for me to do a SAFE mode, this didn’t and has not worked in the past. 

There’s got to be a long-term solution. This has been going on for at least 3 iterations of fast insider.

Thanks,

Kent Barnett

Hi

There's something different about your Mac. Perhaps we can figure it out, but in the meantime, please be sure to report the misbehavior within the Insider build using the Smile button in the apps. These reports send metrics to Microsoft from Insider Fast builds and they might help the team troubleshoot this issue.

If you are able to, can you connect to a different internet provider and see if you have the same problem?

Can you let us know what version and build of AutoUpdate it shows that you have installed? Also, are you connecting to the internet through a VPN when you're trying to update? If so, does the same happen if you aren't connected via VPN?

-Jesse

The latest version of the auto-update. I have been a developer for Apple for years. It isn't a VPN or any other network-related issue. I am a network engineer. Assume that the issue is a development-related one, there are a number of these requests from other users. It is a hardware related issue or a software-related issue.

I have wasted a LOT of time trying to get one of three machines (all Apple from Macbook Air: the problem child, Macbook Pro: No issues and a MacBook again no issues.) I have followed each of the suggested remedies. The one that worked was deleting all traces of Office. It worked once, this was three releases ago. I have checked my account. No issues. 

Why is this a problem for me? My business life relies especially on this machine. I use it for all my business needs. 

Let me know how I can help. Assume that you are not dealing with a novice, I took it to the Apple Bar and they explained like Apple support explained it's a Microsoft issue. It's not hardware, software including Malware, etc or Network. This is a specific problem that a few people are experiencing. Is there a link to a new version of the auto-update?

Thanks, and please forgive the terseness of the message. I have sent at least five requests with the same remedies and no solution.

The latest build of MAU can be found on the Update History page.

We are not aware of any ongoing issue that would be causing this. We have seen similar issues in the past, however the most recent one was resolved via an update. We would also expect to be seeing additional reports from users experiencing the same behavior of that issue recurred, and so far we are not. 

Additional information that may be helpful in further troubleshooting:

1. What version and build of Office do you currently have installed. We need the full version and build number, which can be found under the Word > About Word or equivalent menu in any Office app. We are looking for the 16.xx (xxxxxx) number.
2. What version of MacOS do you currently have installed on the effected machine?

-Jesse

Hi Jesse,

The answers are:

1. Office Version 16.27 (19071500)
2. Mac Version 10.14.5(180103)

I hope this helps finds a solution. Again, it is only occurring on this specific machine. I can send over the report if you think it will help.

Thanks in advance.

Kent

Lets try this. First, in any Office app go to Help > Check for Updates. Then switch your preferred update channel to Insider Slow. Run the updater. If that successfully updates to the latest Insider Slow build, restart your machine, then repeat the process and select Insider Fast and try to update again.

-Jesse

Jesse,

I just did this (again.) Doesn't even get past Slow Insider, it bombs out the same way with the same error.

Thanks

Kent

Hi

Did you try either of these?

1. Run Disk Utility to verify the startup volue

2. Make a new Mac OS X user account and try updating from the new account

Have you checked the name of the startup volume to make sure it has no prohibited characters? (Slashes in particular cause all sorts of problems)