Ask a new question

Microsoft Office Pop Up

This pop-up has been appearing every time I open any office application. The red block is my old office account that was associated with my college email account, which I no longer have access, and the blue block is my current personal account. I have removed my old college account from Office; however, this pop up still appears.

Hello BPaul_0725! I'm Arissa, I'm happy to help you!

I suggest you to try clearing your credentials.

Open Control Panel > User Account > Credentials Manager > Windows Credentials; there you will be able to select which ones you want to delete.

Hope this helps :)

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Thank you for your reply,

I have found the Credential Manager; however, I don't see any entries that reference the old account or reference Microsoft Office. Should I try clearing all the entries in the Credential Manager?

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Hi, I'm David, and I'm happy to help you.

See if that account is still on Windows. Disconnect it as instructed below.
1. Press "Windows + I" and select "Accounts > Access work or school";
2. Select the account you want to remove and click "Disconnect".

I hope this helps. Feel free to ask back any questions.

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

 
 

Question Info

Last updated June 14, 2023 Views 52 Applies to: