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MICROSOFT OFFICE NOT WORKING - error code 30015-13(3221225506)

Hello Please, I need help.

I use a surface laptop 4 and recently I updated my computer.

After doing so I noticed that all office apps just won't work.

I have done everything possible to fix it:

1. Using the repair tool - I consistently get this error code 30015-13(3221225506)

2. I even wiped my computer clean and on boot, I get the following message from all office apps 'we are sorry but word has run into some problems that prevent it from working correctly

3. I have downloaded the offline installer for office it also gave me the same error

4. I have used the sfc scannow tool on cmd

5. I have uninstalled and reinstalled office

6. I have turned off my antivirus and firewall during installations

7. I have even tried to delete the office registry but that has been impossible because the computer would not let me.

Please I am in a dire situation I can't work and I need some help. Thanks.

Hi,

Thank you for posting in Microsoft Community.

We understand your sentiments about this issue with your Office applications on your Windows device. We need to investigate this to find the best possible solution to this issue. Let's work on this together.

To better understand the situation, we would like to ask some questions, such as:

We sense the urgency of this topic, but we need to gather this additional information to isolate this further.

Sincerely,

Leonardo_Y

Microsoft Moderator

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Thank you very much for the reply.

I just tried creating another account and signing in and it didn't work. Same error.

I have added the version below. Immediately I open any office app the error quickly pops up I was lucky to quickly click on account before the error pops up. This is incredibly frustrating.

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Can you please help. I am facing the same problem and its very frustrating.

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are you using the same version of office?

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Hi,

We appreciate the time and effort you spent on replying to our message.

After thorough evaluation, we notice that you already performed majority of the troubleshooting required to fix this issue. We understand that you invested a lot of time looking for the possible fix, but this time, we recommend consulting this to our in-app team.

Due to the complexity of the problem, it is better to work with them because they are equipped with advanced tools that will help solve the problem. Please note that our Outlook.com in-app support team can only be contacted through Help Support on the website.

To contact them, double-click this link here for step-by-step instructions: How to get support for Outlook.com - Microsoft Support

Sincerely,

Leonardo_Y

Microsoft Moderator

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Question Info

Last updated May 17, 2024 Views 338 Applies to: