Microsoft office 365, reenable of device

Hello.

I have a student account (@****.edu.co), and when I was checking my devices on https://myaccount.microsoft.com/device-list, I had accidentally unable my current device.

So when I tried to sign in, on Word on a fresh installation of office 365, I got the error message: 135011 (I save the request-id, and the correlation id).

So I wanted to enable it again, but it says that only admins could do that, and I need to give them a device id and an object id.

That's why I need a way to contact the admins of my organization, and a way to get those ID's being sure that are the correct ones.

Could you help me?

(In addition, a went to https://portal.azure.com/#blade/Microsoft_AAD_Devices/DevicesMenuBlade/Devices/menuId/ to check if I could reenable the device by myself but as I am not an admin, I couldn't)

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Answer

Jazlyn Xu MSFT

Hi Juan,

Thank you for the detailed reply.

If you want to add device for your account, you need to let your admins go to Azure AD to enable it for you. Since you mentioned that you don't know how to contact the admins of my organization, generally, the administrators of the education accounts are your school’s IT staff, here is an article about finding admin, you could refer to How do I find my Microsoft 365 admin?

If you don't know which ID is your current computer, you can type "About your PC" into Windows search and open it, then match the device name marked in red in the figure below with the information in "About your PC", then you can find the device ID you want to reconnect(The device ID is the green part in the figure below).

After finding the correct device ID, you can contact your admin and let him go to Azure AD > Devices > copy the device ID to the search bar, find the device and click on it, then click "Enable".

Best regards,

Jazlyn

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Microsoft office 365, reenable of device

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Microsoft office 365, reenable of device

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