Microsoft Office 365 Installation Error 772

Recently, I bought an Asus Transformer Book Flip online from the Microsoft Store.  This device came with a free year of Office 365 Personal.  After getting the device, I upgraded the OS from 10240 to 10586, then installed the latest Windows Insider Preview build, Build 14271.  I went to install Office from the pre-installed application installer, and it game me an error.

The error code was 772, and the Correlation ID is EF1ADF75-F13C-4A4A-989C-EB2D1AAAEC5C.  The help button linked me to a site that described how the setup process might find an issue authenticating whether the Windows OS installed is legitimate.  Please let me know what to do to remedy this ASAP.

Recover the system to factory/default state, allow win to update then then install as per instructions the 365 Personal

Insider & Beta software should only be used on a test m/c not one you plan to use, and if you have a problem, then post to the insider group

Contributor since 2006
Currently win11 Pro & O365 Bus, multiple devices

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Last updated March 5, 2024 Views 453 Applies to: