I purchased Office 2013 and have a product key. I put it in and made an account and it says the account does not go with Office. I should not have a problem and am frustrated. I put it in many times to activate it. I purchased it from a store in a box.
Please advise.
I am sorry that you are experiencing an issue with activating Office 2013 with your Product Key number. I will be assisting you with this issue.
A quick question before we begin.
What is the edition of Office 2013 you have purchased? For example; Office Home and Student 2013, Office Home and Business 2013, Office Professional 2013, Office 2013 University?
Check if you are able to login the My Account page successfully. The URL for the My Account page is
http://office.com/myaccount. In case you are able to login to the My Account page then let us know what is the error message
you receive while trying to activate Office 2013. Send us the complete error message.
Send us the above information in order to help you better.
Thank you.
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