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Microsoft HUP Account Access

Hi,

I have purchased a Microsoft Office Professional Plus 2013 through Microsoft HUP. I have received a confirmation email that comes with the software key and link to the "My Account" page. But I can't seem to log into the "My Account" page. Whenever I try to log-in I get this message:
   
    "Please redeem your Microsoft Home Use Program purchase before visiting the My Account Page."
   
I have tried everything, even using my work email address that I got the software through the MS HUP program.

Can someone please assist me as to how I can access my account and download the software that I bought?

Thanks very much.

Hello Furrukh,

 

Did you register the product key with the Microsoft Account?

 

If you have not registered the purchased product key with the Microsoft Account, then refer to the following link to sign in or create a Microsoft account to download and install Office 2013.

https://officesetup.getmicrosoftkey.com/?origin=HA102830243

 

Hope the information provided is helpful.

For further queries, reply and we would be happy to assist.

Thank you.

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Hi Nayana,

I tried the link you sent and it did not work. I entered the product key for Office Pro Plus 2013 I got in the email from Microsoft HUP and  I got the following message:

    "The Product Key entered was not recognized as a valid Product Key. Please check the characters entered and try again."

I have purchased this product and have a valid key. Any other suggestion would be appreciated.

Thanks,
/Furrukh

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I am having the exact same problem.  I am on Windows 8

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Thank you for the reply.

 

You may refer to the section ‘My product key is not working?’ in the article below which provides information on Microsoft Office 2013 HUP:

https://www.microsofthup.com/hupus/faq.aspx

 

For further queries, reply and we would be happy to assist.

Thank you.

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Your best bet is to contact the HUP support site directly. A few people have posted about the same problem.

https://www.microsofthup.com/hupus/contactus.aspx---click on Customer Support and then Contact Us. There is a Drop Down field at the top to select the country you live in. Note: the site is run by Digital River for MS

.
*****
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As computer scientists we are trained to communicate with the dumbest things in the world – computers –
so you’d think we’d be able to communicate quite well with people.
Prof. Doug Fisher

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Greetings,

--------Read this is the solution----------

1) click the start button (bottom left corner)
2) Search for Internet Explorer (no add-ons)
3) Go to Google and type Office Home use program
4) Click the first link (it is hopefully: https://www.microsofthup.com/hupus/myaccountlogon.aspx?culture=en-US)
5) Go to my account (top right corner)
6) Input your credentials 
7) And wallah... navigate all the way to the download!



Hopefully it is detailed enough 

Your_Savior 

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Same here

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Last updated October 1, 2021 Views 17,677 Applies to: