Microsoft Bookings - Let customers manager their appointment not working

Dear James Byrne,

Thanks for posting in Microsoft Community.

Based on your description, you said that customers are still getting the option to manage their appointment and you want to restrict them to do so. Before moving forward, we need more detailed information about the situation you are experiencing.

Kindly share with us the information below:

1. Have you tried it by deactivating the Default scheduling options?

2. Have you tried redoing the previous settings to see if it works?

3. Based on your screenshot, it appears that the toggle is in the off position, as you want; how did it appear previously?

As far as I know, your customer may always change their booking after receiving the confirmation email. That email contains a link to a website where they may create a new booking, reschedule, or cancel it.

For more, refer to:

• Define your Bookings service offerings | Microsoft Docs

• Manage the Bookings app in Microsoft Teams - Microsoft Teams | Microsoft Docs

• Online Bookings and Appointment Scheduling | Microsoft 365

We look forward to your response. Thanks for your cooperation.

Sincerely,

De Paul | Microsoft Community Moderator

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Thanks for getting back to me De Paul

Ref your questions, yes on all fronts. We have done all of those 3 things and customers are still getting the choice to edit their appointment when we have booked it on their behalf.

This functionality is required for us and definitely worked up until fairly recently - I cannot tell you exactly when users started getting option to edit appointments but it only started happening within the last couple of weeks so am not sure what changed

Further to the above, it seems that all bookings on the calendar now have the button next to 'Let customers manage their appointment' ticked for every appointment, even when we have turned this off as per the screenshot in my original post. We cannot go into each appointment and untick the box above after bookings so need to product to pick this up from the original setting in services and not default to allowing customers to manage it