Microsoft Bookings calendar appointments don't include Microsoft Teams link

Hello Steven Study,

Thanks for your post in this community.

Regarding your issue, first of all we would like to confirm, does this issue occurs with all staff who have an online meeting account and all services which have online meeting option enabled?

These above information are required because if assigned staff don’t have online meeting account, no link will be added. For your reference, here sharing screenshot for the same.

If you haven’t check with other staff, request you to kindly add another staff who has online meeting account and then check with test meeting.

If issue occurs with other staff who has online meeting account, it should be possible that service is corrupted and causing issue. So to figure it out, request you to kindly check with create another test service, add more than one staff and test with them to see if Teams meeting link appear in email or not.

If still same issue occurs, we have to narrow down this issue and for that we have to collect below information from your end. So request you to kindly provide it via Private Message only, so we will check and assist further.

• Booking confirmation email’s screenshot.

• One of the affected Staff’s email id details added in Booking.

• To do so: Open Booking portal > Go to staff tab under settings > open that affected staff’s details and share entire page screenshot.

• That same affected staff’s subscription details screenshot. Staff collect it via login to https://portal.office.com/account and then select subscription.

To protect your privacy, we will send Private Message, kindly check and share all requested details there only. Your kind co-operation will be highly appreciated.

Thank you so much for your precious time. Stay safe and healthy.

Have a nice day.

Regards,

Ankita Vaidya

Hello Ankita,

Thank you for your quick reply.

My view of the Bookings system shows no such warning.

Could you please clarify what's an "online meeting account"? Is that a Teams account?

Best,

Steve

Hello Steven Study,

Thanks for prompt response. Yes, online meeting account means Teams enable account. Further based on your shared screenshot, seems you are using New Booking view, kindly “Turn off - Try the new Booking” button available at the top right side of the screen. Once you switch to old view, go to services and then open your affected service and hover your cursor on Add online meeting information.

Regards,

Ankita Vaidya

Hello,

Re Online meeting account: I understand. This is unfortunate, as I wanted to use Bookings to book 3rd party services through us. As I understand the only way to do that is to get them to sign up to Teams? Is a free personal account enough?

Regarding the new Bookings design: I couldn't change the availability times on the old design and switching to the new one solved it.

Also, it would be a good idea to signal to the developers that there is this discrepancy between the information provided to the users of the different versions, instead of telling the user to switch back if they want to read the information that is now already clear to them.

Thanks,

Steve

Hello Steven Study,

Based on your further update, we have checked with adding staff who is registered with Teams free account in our one of the service and create one test meeting to verify the situation and found the same result as yours. So for this, seems Microsoft Teams free account is not enough. Staff with Microsoft Teams account will receive the Teams link in Booking email.

Further about the Old Booking and New Booking experience, agreed with you and feel sorry for facing such inconvenience but as you know it’s managed by product development team and to let them know, from your Booking portal, you need to go to Help (?) > select Feedback option to report it. For this, your kind co-operation will be highly appreciated.

Thank you so much for your all precious time on this post. Have a nice day.

Regards,

Ankita Vaidya

Hello Ankita,

Thank you for testing the system regarding the Teams free account.

Thanks for pointing me in the right direction. Will send the feedback to the product development team.

Best,

Steve