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Microsoft account got locked. Is there a way to still access or download my files on OneDrive?

Hi,


My MSA suddenly got locked while I was chatting with a friend from overseas so I didn't do anything illegal.


I have not been able to access my work and personal files on Onedrive, not to mention the 1000s of precious family pics and videos. It's been so frustrating and stressful.


I already talked with customer live chat but the agent couldn't help me. All she said was to fill out the https://aka.ms/compliancelock form but I had already done that. And their answer was even more discouraging:"

 

The account and billing activity associated with your Skype Account was thoroughly reviewed and the Skype account in question has recently been converged with a Microsoft account (MSA). Unfortunately, when a Skype account has been converged with a MSA, we are unable to assist with an account recovery as the convergence takes account recovery completely out of control of customer service. We are unable to remove the unwanted MSA or make any changes to the security information on the account due to security protocols set up on the account.

 

The only option we have is to permanently suspend this account to prevent any further use of the account. I have verified that the account is suspended and will remain so.

 

I understand the frustration that can be involved with this specific issue. I imagine that my answer was not what you might have been hoping for, and I sincerely empathize with you. However; no further resolution can be offered due to the nature of the compromise.

 

Please know that you can always rely on our customer service for future issues by visiting https://support.microsoft.com. We sincerely apologize for any inconvenience that you have experienced, and I appreciate your understanding and patience while this problem was investigated."


I also have 2FA enabled so I can't submit the other recovery form.


If I can't unlock my MSA is there any way to still access or download my OneDrive files? Under no circumstances can I afford to lose my (work) files and precious family memories.


Thanks so much in advance. I greatly appreciate your help.

Hello TMG5980, Welcome to Microsoft Community. I am a Microsoft user just like you, I hope you are doing well. No, it is not possible to access the contents of your OneDrive as you cannot access the account. Did you not sync your OneDrive with your PC? Are your OneDrive files not available on your PC? If they are no, there is no other way. Please let me know if you need more assistance. Give back to the Community, Help the next person who has this issue by indicating if this reply solved your problem. Click Yes or No below. Warm Regards

Raymond K
Understand that I do not have access to any user's account.

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Hi Raymond,

Thanks for getting back to me.

Unfortunately I do not have all OneDrive files available on my PC as that would exceed my storage. Isn't that part of the point of the cloud?

A bitter pill to swallow but I guess I learned my lesson.

Best regards,

Thomas

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Last updated February 19, 2024 Views 100 Applies to: