I have a family account and trying to add my daughter's account to the family. She last logged in under an xbox account years ago so she has no idea of passwords and when we request a password reset it will only validate under her cell phone from the original account which that number has changed. When we go through all of Microsoft tools it says we are not providing enough info to validate identity and have gotten into a death loop we cannot get out of. We cannot find any phone number to actually contact support for assistance.
April 9, 2024
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Hi Jeff C! I am Shakiru, an independent advisor and a user like you, and I am glad to be helping you out today. Please note that this forum is user-to-user support and we do not have permission to access your account and personal information. I understand you are having an issue recovering your daughter's account and you tried the recovery form. You may need to try the recovery form again and if it doesn't work, you can contact the Microsoft Support Team. To improve your chances of success with the Account Recovery form, please check out this link --> https://support.microsoft.com/help/b19c02d1-a782-dee6-93c3-dc8113b20c42 Please check out this video by Microsoft --> Recover your account: https://www.youtube.com/watch?v=eAGyqGE8kJw&t=12s
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Wow 😯 this looks amazing
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Question Info
Last updated April 30, 2024 Views 594 Applies to: