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MFA error

User is receiving an error when trying to setup the authenticator app on phone. User keeps being told to allow push notifications even though they are enabled. Also when trying to manually put in code she's being met with prompt saying that code is no longer valid. Have cleared all MFA for user in Azure and trying to reset but I'm having no luck. Added phone number for user but still not able to gain access.


Error Code: 500121

Request Id: 7d5f879f-a375-42e1-847c-b7d5097f1100

Correlation Id: 236f76a7-e539-43de-8744-0ea601f2dc66


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Hello Javier Gonzalez8

Welcome to the Microsoft community!

Thank you for visiting the Microsoft Community.

I wish I could address your question, however, the MFA error issue is beyond the scope of the Response Support Community, as it is more appropriately posted in Microsoft Learn (English only), where you can click "Ask a question", and there are experts who can provide more specialized solutions.

There is also a link to a forum where you can suggest specific solutions, share your ideas and help solve problems.

Microsoft supported products on Q&A | Microsoft Learn

We hope that your question will be handled properly if you contact the right department. Thank you for your understanding!

Best wishes

Jame |Microsoft Community Support Specialist

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Question Info

Last updated May 2, 2024 Views 28 Applies to: