Macintosh - Microsoft Word needs access to the file... Cannot open Word docs!

Beyond frustrating. 

Every time I attempt to open a Word doc I get the message "Microsoft Word needs access to the file named "(file name)". Select the item to Grant Access."

When I do a GetInfo, it shows I have complete access. 

Nothing seems to solve this problem.


I'm on High Sierra 10.13.6.

Any help would be enormously appreciated!

Hi Michael,

 

Thanks for posting in our forum.

 

There are some users who encountered the same behavior as you in a related thread fixed it by disable the third party font manager. Could you please check whether this works for you first?

 

If it doesn't help, we might need more information to further investigate:

  1. Your Office version(Word>About Microsoft Word).
  2. Please launch Word and create a new file. Close it and check whether you can reopen it.
  3. Please move the file to another location like desktop to check whether it helps.
  4. Please open your Mac in safe mode and test again to see the outcome.
  5. Did it work properly previously? If so, did you make any changes like updating or installing some software?

 

Disclaimer: Microsoft provides no assurances and/or warranties, implied or otherwise, and is not responsible for the information you receive from the third-party linked sites or any support related to technology. 

 

 

Regards,

Zixuan

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Hi Michael,

Are you able to open the document in Word now? Please share the status when you have time. We will try our best to provide support for you.

Regards,

Zixuan

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Grant permission

How to fix permissions errors

http://dreamlight.com/how-to-fix-mac-os-x-file-permissions/

 

I am an unpaid volunteer and do not work for Microsoft. "Independent Advisors" work for contractors hired by Microsoft. "Microsoft Agents" work for Microsoft Support.

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I am having the same problem. 

  1. Cannot open my own Word docs
  2. Often happens while I'm working on them
  3. I finish typing a doc, and I may want to attach it to an email or open it again to edit it, and I get the error message, "Microsoft Word needs access to the file named xxx"
  4. It's MY file, not one someone sent me
  5. I can click on the button that says "Select" to grant access
  6. That does grant access, but it will happen again with another file
  7. I'm on a 27" iMac, late 2015, 32 Gigs of real RAM
  8. I've checked "Get Info." I have read/write permission for the docs
  9. I've called Apple and was told to go into terminal and grant access to everything; tech told me the line of code to type

Nothing is helping. One thing. I think it may have started happening when I upgraded to High Sierra 10.13.6

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Hi

I assume you already saw and followed the advice in my previous posting.

There is only one other possible problem - you didn't install updates.

Go to the Word menu and choose About Word to display the version you have. It should be either 16.16.5 or 16.16.6 depending on where you are in the update cycle. Either is current at the moment.

If your version is anything else, then install updates:

If your Mac is managed by an IT department, have them install updates.

 

INSTALL UPDATES

 

Make sure your Mac has a working internet connection before checking for updates. Install Mac OS X updates followed by Office updates.

 

Install Mac OS X updates first:

To get Mac OS updates, go to the App store on your dock, and then click the Updates button to reveal available updates.

 

Then Install Office Updates

To get the update:

1. Open any Office application

2. Go to the Help menu and choose Check for Updates

3. Let AutoUpdate check for and install updates

4. Restart your Mac

 

If you have any add-ins such as WebEx, Mendelay, EndNote, Zotero, TypeIt4me, etc it is essential that you install the latest updates for your add-ins. This includes font management add-ins, such as Suitcase. If you use Suitcase, you should have at least version 9.

 

Your copy of AutoUpdate may be too old to run in Mojave. If you were told no updates are available, you will have to install the current version of AutoUpdate. Install the latest version of AutoUpdate and when it runs, let it do its thing.

https://go.microsoft.com/fwlink/p/?linkid=830196

I am an unpaid volunteer and do not work for Microsoft. "Independent Advisors" work for contractors hired by Microsoft. "Microsoft Agents" work for Microsoft Support.

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Last updated August 5, 2020 Views 12,210 Applies to: