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(MacBook Air 2015) Persistent Word crashes during checking misspelled words.

I'm experiencing an issue with Word on my 2015 MacBook Air running Monterey (the latest version). My mother mainly uses this computer solely for writing, and there are no other software or add-ons installed except Word. Despite reinstalling the entire software and thoroughly cleaning up Word, including NVRAM and deleting all Microsoft container files, I'm still encountering a persistent problem. Every time I click on a misspelled word to correct it, Word crashes. This issue occurs consistently and is particularly frustrating because it disrupts the writing process. Even after trying the latest version of Word, the problem persists. I'm at a loss as to what might be causing this.

I first noticed the issue with Word when it was the latest version available (as of May 2024). After attempting various troubleshooting steps, including reinstalling and cleaning Word as previously mentioned, I stumbled upon an old Microsoft article that provided a link to a Word updater. Consequently, I installed Word 2016. While the issue is not as persistent with this older version, it still occurs occasionally. Despite exhausting all possible solutions within my knowledge and capability, I remain perplexed as to how to resolve this ongoing problem. Maybe some of you will be able to help me???

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Hello Mateusz Traczyński,

Thank you for using Microsoft products and posting them to the community.

I understand that you are having problems with word on your 2015 MacBook Air and that you have tried as many solutions as you could, so I understand how you feel.

I wanted to check with you, would it be possible for you to provide a screenshot of the license? You can create a new word document - open the word document - click on the word icon in the top left corner - About word - and take a screenshot. -take a screenshot.

At the same time you can try the following steps to see if it can be solved:

1. Cancel the add-in:

  • Open Microsoft Word on your Mac.

  • Click on the "Word" menu in the upper left corner.

  • Select Preferences from the drop-down menu.

  • In the Preferences window, select Add-Ins.

  • Disable all add-ins by unchecking the box next to each one.

  • Restart Word and check if the problem persists.

  • If the problem goes away, start re-enabling add-ons one by one and check after each re-enabling to find the problematic add-ons.

2. Launch Mac Safe Mode to see if the problem goes away:

  • Start or restart your Mac, then immediately press and hold the Shift key. A white Apple logo will appear on the display.

  • Release the Shift key when you see the login window.

  • Run Word after entering Safe Mode and open the document.

3. Create a new local account and try again:

  • On a Mac, select the Apple menu - "System Settings" - click "Users & Groups" in the sidebar. " in the sidebar (you may need to scroll down)

  • Tap the "Add User" button under the list of users on the right (you may be asked for a password).

  • Tap the "New User" pop-up menu and select a user type.

  • Enter the full name of the new user. The account name is automatically generated. If you want to use a different account name, enter it now (you can't change it later).

  • Enter the user's password, then enter it again to confirm it. Enter a password prompt to help the user remember his or her password.

  • Tap "Create User".

I hope you found the above information helpful. If you need further assistance, please feel free to reply.

Lillian | Microsoft Community Support Specialist

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Question Info

Last updated May 10, 2024 Views 30 Applies to: