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Lost Access to GA account / M365 Tenant

Since the technical support phone number listed on the Microsoft website for Australia, 13 20 58, moved services online, how do you open a technical support query without using GA or another admin account?

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Dear  DBUGAUS

 

Good day!

Thank you for posting to Microsoft Community. We are glad to assist!

 

Based on your description, I understand you concern with unable to access to GA account.

May I know whether you are using Microsoft 365 Business/Education subscription, Microsoft 365 Family/Personal account(Such as Outlook.com/Hotmail.com/live.com) or any other subscription?

If you are using Microsoft 365 Business/Education subscription,  it is suggested to contact our technical team via phone support, see Find Microsoft 365 for business support phone numbers by country or region - Microsoft 365 admin | Microsoft Learn

 

Note: While phone call, press "1" as business email user and press "1" again as technical support. You also need to provide your subscription purchased information such as school name, billing information, phone number, alternative email address etc. So, they will be able to assist you to re-enable your domain/account. 

 

Thanks for your precious time and your understanding would be highly appreciated. Have a nice day!

 

Best regards,

Allen | Community Moderator

• Beware of Scammers posting fake Support Numbers here.

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Question Info

Last updated May 11, 2024 Views 22 Applies to: