Incorrect or Scam Microsoft*Store msbill.info. charges??

You check Services, Subs and Billing on the MS Account

   https://office.com/myaccount

If this was me, and nothing showed on my MS Account I would simply call the bank and state it's an unauthorised transaction. But I guess you don't have that option where you are.

Hi. Thank you for your question and reaching out. My name is John and I’d be more than happy to help you with your query. I am so sorry to know that. What I can suggest to you is to contact Microsoft support about this kind of issue. You can get in touch with them here https://support.microsoft.com/en-us/home/contact But you can also check this article https://support.microsoft.com/en-us/account-billing/398c5328-364c-d5e4-ea8f-f5ad60562a93 with regards to billing charge. Please don't hesitate to post back for further questions. Best regards, John Give back to the Community. Help the next person who has this issue by indicating if this reply solved your problem. Click Yes or No below.

I likewise had a plethora of 'Microsoft Msbill.Info' transactions hit my account yesterday (10 Jan, 2023). Less than $1k in total and all random amounts like $44.95, $29.95, $7.45, $1.45 etc.

I called my bank (on hold for 1.5hrs) and while on the phone I could see the transactions happening before my eyes. I froze the account and transferred remaining funds to another account. Am now in the process of getting a new card, redirection direct-debits etc.

Pretty annoying and the bank is investigating. Given this has happened to many people, does Microsoft have a strategy to help the banks here?

Regards, Milton...

Hello, I have received a charge for 99 euros on my bank account. What is that and why have I been charged for that?

I, too, have had unauthorized charges stating from Microsoft*Store msbill.info show up on my bank account.

Duplicate charges with a separate international fee on same day.

First two for $1.00 +.03 on 12/27/22 then again on 1/24/23 both for 6.99 + .21.

I do not have any subscriptions as my Microsoft acct is through my employer. I did double check that account and there were no subscriptions listed and no payment method attached.

I called my bank and disputed the charges as fraudulent and ordered a new card. Bank stated investigation could take 90 days.

Another note. My employer was charged $116 on his credit card for a Microsoft subscription. Again, checked the account and just the normal subscription amount shows on transaction page. Called Microsoft customer service to inquire about this new charge. Their customer service associate asked for the order number which did not match their number pattern. They recommended disputing it with the bank.

If this is not Microsoft, someone is clearly using their company name. Hope they make customers and banks alike aware of this issue.

I wonder how many people have had this happen and just haven't noticed.

Same thing has been happening to me. Started in Feb 2022 when I started a free trial with microsoft for my business. I cancelled however started to get billed. When I inquire with Microsoft they tell me I have no subscriptions with them. When I contact the bank they tell me its from Microsoft. Its virtually impossible to resolve or have Microsoft take any responsibility because as you noted its impossible to proceed without selecting something!

Simillar, i couldnt find it for half a year and when i found out i tried to find it too and i send a custommer support ticket or question but i dont think it got resolved, sadly because of being bussy i forgot to inquire more. Then after another half a year i found out at the bottom of my banking phone app because the first/last payment of month is always on bottom that ive been paying the subscription the whole year sadly, i knew i didnt have an active subscription on my MS account but i forgot that the issues i tried to resolve before were on my partners MS account, not mine and thats probably why i wasnt able to resolve the firt inquiry/support ticket back then. I sent all information regarding this to custommer support and even after appliing to advanced support they told me i cant refund more then the last month which is really not what i expected, after showing all proof and having confirmation from the support team on which months the billed product was really used/consumed or not.

Same issue with me. 0.99 transactions. Had to call bank to get them removed. What’s happening?

Same here I have 15 different 0.99 cent charges and i was hoping they would resolve themself since I didn’t make them and I’m hoping it was an error on Microsoft’s end. I’m going to have to go to the bank tomorrow to get them resolved. Very unhappy by this since I’ve been a Microsoft customer for over 10 years now and this has never happened once.

UPDATE 2nd March 2023

The charges were from a third party scammer who was using both Microsoft's name and logo.

Our bank cancel our credit cards and issued new ones as the above card had been compromised.

Because we saw the unauthorized transactions within days of them occurring, our bank refunded the amounts.

Our bank informed us that these scammers take small amounts to test our observance, and then increase the amounts.

I have seen cases where people have had their life's savings stolen and the banks have not honored the theft.

Lesson learned...

Activate 2FA (2nd Factor Authentication) on your bank accounts.

A small inconvenience for what could become a much larger problem.

I hope this post helps