Dear Max-David,
Good day! Thank you for posting to Microsoft Community.
In order to understand your query and provide possible solution, May I please double confirm if you are using a Microsoft 365 Business email account, Microsoft personal account such as Outlook.com, hotmail.com or live.com or you are using a third-party email provider account?
I look forward to your response. Kindly note that the above requested information is required for further analysis and troubleshooting of your situation. Your patience and cooperation are much appreciated.
Thank you for your precious time. Have a nice day.
Sincerely,
Libeamlak | Microsoft Community Moderator