I just moved some videos from my phone to my laptop. Some play in windows media player just fine, while with some, only the audio plays, or nothing plays. Can I fix this?

I just moved some videos from my phone to my laptop. Some play in windows media player just fine, while with some, only the audio plays, or nothing plays. Can I fix this?

***moved from Microsoft 365 and Office / Other / For home / Other***

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Hello, phountain.

Welcome to Microsoft Community.

I have some ideas.

Have you tried copying the file to another computer for playback testing?

Can you share the file extension of the problematic file?

Is it an H265 video?

This might be due to video codec issues.

Additionally, you can also try other video playback programs, such as third-party media players.

Thank you for your cooperation.

If there are any updates, please feel free to reply.

Best regards.

Malygos - MSFT | Microsoft Community Support Specialist

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Last updated May 18, 2024 Views 20 Applies to: