I have Microsoft Word for Mac version 16.90.2, licensed through my Microsoft 365 subscription. my word docs will not print. How do I resolve this?

Hi Abraham Tingey,

As per the description, I understand that the print unresponsive behavior only happens in Word application while other Office apps or webpages are fine to print successfully and correctly.

In this situation, since you have mentioned Word is updated to the latest version, please help to confirm the below information to see if we can work together to narrow down the situation.

1. Remove the Word folders from Containers folder in Library with following steps.

a: Completely quit all Office apps

b: In Finder, press COMMAND +Shift+G

c: Enter ~/Library and click Go

d: Go to Containers folder, find the folder called Microsoft Word

e: Drag this folder to your desktop

f:  Relaunch Word for Mac application and check if it can print.

2. If persists, please reboot Mac in safe mode that determine whether background programs are causing the issue.

For detailed information, please check this article.

3. As suggested in Troubleshoot printing problems in Microsoft 365 apps - Microsoft Support. Please try to Reset printing system from Apple menu>System Preferences>Printers & Scanners. Press and hold the Control key as you click in the list at the left, then choose “Reset printing system” from the menu that appears. After you reset the printing system, the list of printers in Printers & Scanners preferences is empty. Then Re-add any printers.

Appreciate your understanding that sometimes the initial reply may not resolve the situation very soon. However, we can work together to narrow down and resolve the situation. Please kindly post back and provide the more information, then we can focus on your specific scenario and provide specific suggestions.

Please correct me if I made any misunderstanding and I will be here waiting for your updates.

Appreciate your time and patience. Hope you a nice day and stay safe!

Best Regards,

Mia