I can't repair Error 1907 on my Word (Office 2010) in Win7. Why?

Hi Andrew,

Thank you for choosing Microsoft Community.

You may refer to the link below which discuses about the similar issue and check if it helps.

http://answers.microsoft.com/en-us/office/forum/office_2010-office_install/win-7-error-1907/92daa67c-74a2-4ec4-831c-9b1eaa417a6d

I hope the above link helps. Let us know if you need further assistance.

Thank you.

Hi Deepa,

Thanks for your response and the link to a similar problem, which I apparently overlooked.

I tried to follow advice of Raju from this link but am not absolutely sure if I did what he suggested. The reasons are:

1. In the location he mentioned, I don't have the fntcache.dat file at all

2. Instead, I have 7 different font cache files, e.g.: FontCache-System.dat and FontCache-FotFace.dat

My guess was that the required one was FontCache3.0.0.0.dat. I renamed it to .old and clicked on MS Word 2010 in my Start|Programs|MS Office 2010. Unfortunately, this procedure didn't resolve my issue. Then I rebooted the computer and restarted MS Word 2010 with the same result.

Next, I checked Errors in Manage|Event Viewer|Custom View| Administrative Events. The one of interest I'm displaying below:

"Event 11907, MsiInstaller
Product: Microsoft Office Single Image 2010 - Error 1907. Could not register font. Verify that you have sufficient permissions to install fonts, and that the system supports that file".
In the Details section, I found extra info, which I'm enclosing, as copied text below:.

"Log Name:      Application
Source:        MsiInstaller
Date:          29/05/2014 01:08:23
Event ID:      11907
Task Category: None
Level:         Error
Keywords:      Classic
User:        xxxxxxxx
Computer:     yyyyyyyy
Description:
Product: Microsoft Office Single Image 2010 -- Error 1907. Could not register font .  Verify that you have sufficient permissions to install fonts, and that the system supports this font.
Event Xml:
"

and the Binary data in Friendly View are:

Binary data:

In Words

0000: 3130397B 30303034 30302D30 302D4433
0008: 2D303030 30303030 3030302D 30303030
0010: 43314646 7D45

In Bytes

0000: 7B 39 30 31 34 30 30 30 {9014000
0008: 30 2D 30 30 33 44 2D 30 0-003D-0
0010: 30 30 30 2D 30 30 30 30 000-0000
0018: 2D 30 30 30 30 30 30 30 -0000000
0020: 46 46 31 43 45 7D FF1CE}

I hope it might be of some use to you.

Unfortunately, I don't know how to find the font(s) causing this Error

Best regards,
Andrew