I can't log in to Office 365: Blank Window

I installed Microsoft Office 365 2016 on my computer (Windows 7, 64 bits), however I have not been able to login with my account in the programs (Word, PowerPoint, Excel, etc) because when I click on "login" (either from the account section, from the top bar of the programs or from microsoft team) the popup window is blank.

When I try from the account section

When I try from the top bar

...aaaand when I try it from microsoft teams

I read that some people solved it by installing Internet Explorer 11, but it is no longer compatible with Windows 7 and will not download from the Microsoft page. I thought that since it is due to a browser issue it would be solved by installing Microsoft Edge, however even setting it as default browser the problem continues: the window is still blank.

PS: I couldn't even install the Windows Support and Recovery Assistant as it gives an error when running it.

Answer
Answer
Hello -Francisca-! I'm Arissa, an independent advisor and Microsoft user.
I'm happy to help you!

I found a similar thread here: https://answers.microsoft.com/en-us/msoffice/fo...

According to Higgins the support for Windows 7 ended this January, it affects how some programs may work, he also made some suggestions that may apply for you case.

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Last updated October 1, 2021 Views 280 Applies to: