I am unable to sign in with a work or school account instead of a local or personal account

Dear H Hanson,

Thank you for posting your query in our community.

Please don't worry, we will resolve your concern together and move towards a path to resolution.

According to my test, I got the same behavior as you mentioned. We believe when you click on "Sign in with a Microsoft account instead" it only accepts personal accounts which is why you get this error. if you want to add a local work or school account you have to set it up in Windows installation. This is not a bug or problem with your computer, this is the expected behavior of the Windows operating system.

• Here are some workarounds for you.

• Method 1

You can go to Settings -> Accounts -> access work or school account and sign up to your work account from here.

• Method 2

You have to reinstall the Windows system by going to this website( click here --->> Download Windows 11 (microsoft.com) >> downloading ISO >> making a USB bootable drive>> and Install windows completely.

When installation is complete go through the setup screen >> When you as to create a personal or work account select work account and use your work account credentials to logging to your laptop.

If you have any additional questions or need any additional help regarding this or anything else, please let me know, I'll be here to help.

And in the meantime, I hope you have a lovely day ahead, stay safe and take care!

Sincerely,

Sophia

Hi Sophia,

With method 2, will I have to buy a new license for windows 11 for this to work?

I just got a new laptop for work that was setup with windows 11 for personal use, and I am unable to sign-in to my work account using method 1. I would really rather have this laptop only associated with my work and not my personal account. Given that the laptop came with windows 11 installed, I'm hopeful that I would not have to buy it again..

I'm having the same issues as Sean J_777.

Please provide instruction on how to set-up without a personal account.

I have the same issue. What's the point of "add a school or work account", if it doesn't work?

And I know that my work account is active, because I can access it on Microsoft 365.

There is an option to reset your computer.

No ****, Sherlock

I thought I would reply here with what solved my problem. I had already implemented the above solution, which did not work for establishing an RDP connection between two Windows Pro computers. I went as far as to completely wipe the computer and restore factory settings. It doesn't work and it's not necessary.

To fix the problem, I added a new user to my computer with my work account. In other words, from the windows icon in the task bar, click your profile in the bottom left, click on the 3 dots, and select switch user. Follow the prompts to log in with your work or school account. Viola.

Thank you for your reply! But I guess that the work account privileges (such as cloud space) only apply to the new user. Is it the case?

Thanks again for sharing

Hi Sophia,

I tried "Method 1" which didn't work, giving me error code 80192EE7.

How do I resolve that?

Kind regards

Dominic Griffiths

I have the same problem Microsoft team have not been able to help me. It has been ongoing for 2 year.

It has caused many problems including not being able to have a normal desktop or standard icons.