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I am getting "Your trial has expired" when I open excel

hello:

I purchased a laptop with Office installed in 2020.

I had no issues using MS Excel until today.

All of a sudden when I open MS Excel, I get a dialog box (Your trial has expired) after a few minutes. If i close it, my excel isntance says Editing in Excel ahs been disabled.

what changed overnight ??

Any help is appreciated.

/sp

HI Shiva

I am Dave, I will help you with this.

1
Log into your Microsoft Account on this link: https://account.microsoft.com/services/

What Microsoft Office licence do you see linked to your account?

2
Open Word, then go to File - Account.

What Microsoft Office licence do you see listed there?
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Products you've purchased: Office Home & Student 2019

Free Services Available: Office for the web, OneDrive, Skype, Outlook.com

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Hi ShivaPrasad7

Where do you see that Office Home and Student 2019, is that on your account online and also when you go to File - Account in Word?
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MSI GV72 - 17.3", i7-8750H (Hex Core), 32GB DDR4, 4GB GeForce GTX 1050 Ti, 256GB NVMe M2, 2TB HDD

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in Word - Microsoft® Word 2019 MSO (Version 2112 Build 16.0.14729.20224) 32-bit

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yes, when I login to my account, I see Office Home and Student 2019 on my account

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H Shiva

Okay, if you see that Office Home and Student 2019 licence in both places, log out of Office at the top right of Word, then restart (not shut down) your PC and then log back into Office, does that prompt Office to see your licence associated to your account?
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Power to the Developer!

MSI GV72 - 17.3", i7-8750H (Hex Core), 32GB DDR4, 4GB GeForce GTX 1050 Ti, 256GB NVMe M2, 2TB HDD

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logged out of office at the top right of Word

restarted the PC and logged back into Office,

When I check Account, on word and excel, BOTH show Product Activated as Microsoft Office Home and Student 2019

looks like my problem has been resolved, in case it shows up again, I will reply back

Thx a million.

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Hi Shiva, glad to help!
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MSI GV72 - 17.3", i7-8750H (Hex Core), 32GB DDR4, 4GB GeForce GTX 1050 Ti, 256GB NVMe M2, 2TB HDD

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Last updated May 21, 2024 Views 554 Applies to: