How to reset Office 365 admin credentials

Hello,

A new customer asks us to manage their emailaccounts. They switched from IT provider and the previous partner says they don't know the office365 admin account/password anymore...

Via https://partnersupport.microsoft.com/en-us/par_onlserv/forum/par_exchon/how-to-reset-office-365-global-admin-password/8d758561-7690-49ac-8d18-dcc8ba5d3e80 i see a link "For more info about how to reset your admin password in Office 365, see Reset passwords for admins." (= link to http://office.microsoft.com/redir/ha102816059.aspx).  But unfortunatly this link doesn't work anymore.

How can our customer reset the Office 365 admin login/password to manage the emailaccounts?

Which information do we need to reset this login/password?

Kind regards,

Hi BartVanwijnsberghe,

Thanks for your post. According to your description, you want to reset your customer’s Office 365 admin credential information. In this case, please contact this customer to confirm if there are other Office 365 admins or other members have Office 365 Global Admin role in his organization. If so, he can contact these people to help him reset the credential information.

Besides, for privacy reason, I will provide the Office 365 admin help related information for you by private message. Thanks for your time and understanding.

Regards,
Jay

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Hi Bart,

You can refer to the Reset my Office 365 tenant admin password part in the article below:

https://support.office.com/en-us/article/admins-reset-office-365-business-passwords-7a5d073b-7fae-4aa5-8f96-9ecd041aba9c?ui=en-US&rs=en-US&ad=US

You need to know the admin username/email address and the Alternate email address at least.

If you can't sign in to Office 365, I've sent you another pm to you.

Thanks,

Lance

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Last updated March 30, 2021 Views 4,197 Applies to: