Dear User,
Good day! Thank you for your detailed information. We are here to help you.
Since you are using a SharePoint web application for the company, this may be from a different server such as 2013/2016/2019 or SPO. All these servers have different configurations that are managed by internal IT.
This case should be escalated to the team assigned to Microsoft for further investigation. The Microsoft support team has higher permission to help you remotely and collect background logs for the root cause. This is a more effective way to deal with this situation for you.
If you're an administrator, I recommend that you get support by following the steps from this link: Get support - Microsoft 365 admin | Microsoft Learn. If you're not an administrator, you can contact your administrator to contact Microsoft Support. You can find a way to find the admin through this link: How do I find my Microsoft 365 admin? - Microsoft Support.
Please understand that as a community member, we do not have permission to access your device or configuration. However, with the help of a dedicated team, you can find the solution.
Have a great day and take care! 😊
Sincerely
Narin | Microsoft Community Administrator