What item (such as image, document or page) did you link to Hero webpart? If you wish to open page instead
of an image, then you must link desired page. For detail steps, please see
Use the Hero web part
If the issue persists, please provide detail steps you’ve taken link/document etc.
In addition, please click
Edit details icon, as shown below and then take the screenshot of the panel which opens on the right and send it to us.
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