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Help getting Office 365 A1 for Faculty working - Non trial version

Hello,

We have been using "Office 365 A1 for Faculty trial" with no problems, but now it has expired, we no longer have access to Office online or our SharePoint site. As "Office 365 A1" is free...I thought once the trial was over, it would continue just as "Office 365 A1".

I've tried to buy licenses, but I keep getting directed to the various trials on offer...with no option to buy the free, Office 365 A1.

Here are a few screenshots:

Our Subscriptions page, Licenses page and the page I see when I try to click Buy now on the licenses page:

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Hi Stephen,

 

Please use the following page to get a free license. You need to provide your school information to let our system compare with our present registered schools, otherwise you will need to enroll your school in our system.

 

https://products.office.com/en-us/academic/compare-office-365-education-plans

 

For the detailed information please see the FAQs in this following article:

 

https://products.office.com/en-US/student/office-in-education#FAQS

 

Regards,

Leo

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Thanks for the reply, Leo.

That's the page I signed up through, when I set it up.

How do I enroll my school? and is it possible to re-enable our current Office 365 subscription (once we've enrolled) so we get our SharePoint site back...as we've got 14 registered users on this subscription that has been disabled.

Thanks.

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Hi Stephen,

I've sent you a private message to collect the tenant information so that I can contact the related team to handle this issue. You can click on the link below to access the message:

https://answers.microsoft.com/en-us/privatemessage/inbox

Thanks,

Lance

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Hi Stephen,


Did you check the privatge message I've sent to you?

Thanks,

Lance

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Last updated March 29, 2025 Views 1,880 Applies to: